Frequently Asked Questions
Everything you need to know about your gear from Count's Kustoms.
How long will it take for my order to ship?
Most orders are processed within 3-5 business days. Once shipped, domestic delivery typically takes 3-7 business days depending on your location and chosen shipping method.
What is your return policy for apparel?
We accept returns on unworn and unwashed items within 30 days of delivery. Please ensure all original tags are attached. Note that custom-made or limited edition items are final sale.
How do I know which size to order?
We provide a detailed size chart on every product page. Our apparel generally follows standard US men's sizing, but we recommend measuring a favorite shirt at home to compare for the perfect fit.
Do you ship your merchandise internationally?
Yes, we ship Count's Kustoms gear worldwide. International shipping rates and delivery times vary by country and are calculated at checkout.
Can I track my package once it has been sent?
Absolutely. As soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress.
What should I do if my item arrives damaged?
We take pride in our quality, but if your item arrives with a defect, please contact our customer support team immediately with your order number and a photo of the damage so we can resolve it.